Technical Help

Taking care of your franking machine

Under no circumstance must there be any metallic objects in the part of the envelope that is due to be franked as this may cause print head damage to your machine and this can be a very expensive repair!

Franking machines must be kept upright at all times due to ink contained inside. If you are planning an office move or need to relocate your machine we would advise speaking to us before doing anything.

Refer to your manual at all times for full instructions.

Service and Maintenance


Excellent after sales service and maintenance of office equipment are part of what makes Kane Mailing such a trusted and respected supplier in the post and communications industry.

Our team of engineers provides a fast and reliable service, ensuring that your equipment is regularly maintained to keep your office running smoothly and efficiently.

Our highly skilled franking service department cover a wide area of South Wales including Cardiff, Swansea, Newport, Monmouth, Brecon, Bristol, Somerset, Worceseter, Wolverhampton, Birmingham, Gloucestershire, Swindon, North Wales, Mid Wales, as well as the South East and South West. We also cover nationwide please contact us for a quotation.

Ordering Consumables

You can order your supplies directly by going to Consumables and clicking on the item for your franking machine, alternatively you can email us at with all your information or you can fax us on 01443 813587.