Service & Repair
Q1. I have a fault on my equipment, how long will it take to get it fixed?
Where possible, we will try to answer your questions over the telephone to minimise the amount of disruption and downtime caused by any difficulties. If the fault cannot be fixed over the telephone, an engineer will be arranged to visit your premises. Response time will depend on your maintenance/service plan:
Fully Comprehensive– On average our target response time is next day, subject to level of demand. This covers All Callouts, Parts & Labour.
Mandatory Inspection - A physical inspection once a year. A Callout Charge will apply along with any parts and labour if over the first hour.
Q2. I keep getting line busy when i'm trying to load credit
This can mean anything from the server being extremely busy or in the worst case a problem with the line. If the problem persists for more than 24hrs please contact us on 01443 813588 or by using our book a service call form.
Q3. I have a message saying Meter Disabled on my franking machine, what shall i do? (Pitney Bowes)
Just switch your Pitney Bowes Franking Machine off, leave it for 5 minutes and switch back on
Q4. I have a message saying System Blocked, perform an inspection, how do i do this? (Frama)
If you have this problem, you will need to ensure your machine is plugged in to a phone line and modem(if not linked) make sure you are in the highest account on the machine and press info setup 1,2 and 3 then Frama Online 2, Inspection and Connect Now. This will automatically perform the inspection. Once completed you will have a message saying Inspection Successful.
Q4. There have been a number of staff changes and I need some training for new staff on my Franking Machine, can this be arranged?
Yes this can easily be arranged. Call one of our service advisors on 01443 813588 (charges may apply)