Latest News

24th March 2014 DM160/DM220i/PR20 update for Mailmark!

 

Software Update to Royal Mail MailMark™ for your DM220i Series Mailing Machine.

Software Download / Installation Process

 Follow the step-by-step process below to ensure that this update is downloaded and installed on your system successfully. The instructions provide the Control Panel displays and operator instructions for each step of the process.

The total upgrade time takes between 30 minutes and 1 hour from start to finish; dependant on your connection method.

 

Step 1 If you are not already connected, connect your meter as you would when adding postage:

LAN Connection with Network Adaptor

 

 

PC Connection with PC Meter Connect Desktop Application

 

 

Analogue Phone Line Connection

 

Warning: If using a phone line shared with another machine such as a fax, unplug the phone cord from the fax and connect it to the meter. This will ensure the meter is not interrupted.

 

IMPORTANT NOTES:

1. If you are using an analogue telephone connection it is advisable to either change to a LAN connection or install PC Meter Connect software on your computer before updating the software go to the website below for more information.

http://www.pitneybowes.co.uk/Equipment/GMS/franking-machines/connectivity-pc.shtml

2. It is advisable to carry out the update of your machine during the morning as this will cause least disruption to you during your busy mailing period.

3. If you encounter errors or connectivity problems during Step 3 simply reboot the system, during other steps select ‘Try Again'. 

 4. There are multiple connections required to complete this update; Mailmark rates for 2014/15 may not download at this time, you will need to make another connection when these become available.

 

 Step2 At your meter, carry out a Balance Enquiry:

  1. a.        Press the Add Postage key and select Check PbP Balance.                                                                    

 

 

 

  1. Once the meter connects and displays your account balance, press the red button as we do not need to add postage at this time. If Inview Accounting is enabled you may see a message to upload accounting data, select Continue after uploading transactions

 

 


Step 3
Get software update:

  1. a.       Select Get Update Now to receive latest software.

  2. Your meter will display the status of the download which will take approximately 5 - 30 minutes to complete dependent on connection method.  After the software download reaches 100%, the meter will display Installing updates while it prepares the new software.

 

  1. Once complete, the meter will display Install Successful. Select Press to restart and proceed to the next screen.

  2. The display will show an Installing Update status bar while it installs the updates into the machines memory. The machine will then display several initialising screens, and an Installing updates screen.

Do not unplug your power cord or disconnect your connection to the PB Data Centre at any time during this process.  This could cause damage to your meter and require replacement.

 

Step 4 Make a Second Connection to complete software update

  1. a.       The machine will show an Error or a System Fault,
    Select Press here to reset option.  
  2. b.       A Data Upload is required, Select Connect Now to complete the update.
  3. c.       Your machine will connect to the Data Centre and display the next upload planned date and time, Select Continue.
  4. d.       An Update is available for the machines feature set, Select Get update now.


  5. The display will show an Installing Update status bar while it installs the updates into the machines memory.


    Do not unplug your power cord or disconnect your connection to the PB Data Centre at any time during this process.  This could cause damage to your meter and require replacement

  6. Select Continue, the update is now complete.

Note. After completing the update your meter’s display may indicate time is being adjusted and instruct you to wait, this may take some time to complete.  Once complete, the meter will automatically return to the Home screen. Do not remove power during this process.

 

Step 5 Make a Third Connection to download your Mailmark 2014/15 rates.

 

  1.   Press the Add Postage key and select Check PbP Balance. Once the meter connects and displays  your account balance, press the red button as we do not need to add postage at this time.
  2.   An Update is available for the machines feature set, Select
    Get update now.


  3.   The display will show an Installing Update status bar while it installs the updates into the machines memory.

  4. When the machine displays INSTALL SUCCESSFUL. Select Continue, the update is now complete.

Your new rates will be available for the rate change on 31st March 2014

 Congratulations!

You have successfully updated your meter to Royal Mail MailMarkTM.

Note: If you use the Accounting function on your machine, you will need to turn this back ON as during the update process Accounting is temporarily turned OFF.

 

To turn Accounting On, Go to Options, Page Down once,

Select Turn features On/Off.

 

 Select Accounting, and then select either Standard Accounting or Inview Accounting dependent on your requirements.